01Scope
This policy applies to every website, application, database, email service, and file hosted on infrastructure operated by Veridian Marketing, LLC, whether under a managed hosting plan on the hosting page or as part of a support or project engagement. You are responsible for your own use and for the use of anyone you give access to, including staff, contractors, and other agencies.
02Prohibited content
Do not host, store, or distribute:
- Content that is unlawful under United States or Ohio law, or that infringes copyright, trademark, or other intellectual property rights, including unlicensed themes, plugins, media, or software
- Malware, phishing pages, credential-harvesting forms, or anything designed to deceive or harm visitors
- Content that promotes violence, harassment, or discrimination against protected groups
- Sexually explicit material
- Personal data you are not entitled to hold, or that is held in breach of the law that applies to it
- Material that misrepresents Veridian, your business, or a third party
03Prohibited activities
- Sending unsolicited bulk email or operating mailing lists without verifiable consent (see section 05)
- Cryptocurrency mining, proxy or VPN services, file-sharing hubs, torrent trackers, or public file storage
- Running scripts or bots that scrape, attack, probe, or overload other systems, or that attempt to access accounts or servers you are not authorized to use
- Reselling hosting or using an account as a general-purpose host for unrelated third parties without written agreement
- Circumventing plan limits, security tooling, or monitoring
- Using the hosting for anything that exposes Veridian or other customers to legal liability
04Resource use
Plans include the sites, storage and bandwidth listed for the plan you choose. Shared hosting also has account-level limits on resources such as CPU, memory, database load and concurrent processes. Your configured allocation and agreed plan apply. If usage affects other customers, we’ll explain the issue and work with you on a fix or a more suitable environment. Resource controls may limit a workload to protect the platform. Remediation work is subject to the scope of your support agreement.
05Email sending
Websites may send transactional messages such as form notifications and order confirmations through their configured mail service. Delivery depends on that service, domain authentication, sending limits and recipient systems; it is not guaranteed by hosting alone. The account’s configured hourly sending limit applies. Use a dedicated email platform for marketing campaigns, not the shared web server. Send only to appropriate recipients, provide required unsubscribe options, and maintain the authentication records required by your mail provider. Spam or complaint levels that threaten the platform may result in suspension of sending for the affected account.
06Your security responsibilities
- Keep WordPress core, themes, and plugins updated, or hold a support plan that covers updates
- Use strong, unique passwords and two-factor authentication on WordPress, cPanel, and email accounts, and remove accounts for people who no longer need access
- Install only software from legitimate sources; “nulled” premium plugins are a leading cause of compromises and are prohibited
- Tell us promptly if you believe a site or account has been compromised
Veridian maintains the server environment, security suite, TLS certificates, and network protections listed for your plan. If a site is compromised through out-of-date or unlicensed software, remediation is billable unless a support plan covers it.
07Backups and data
Backups follow the schedule and retention stated for your plan and are not a substitute for independent copies. You own your content and data. Contact us before cancellation to arrange a site-file and database export and confirm the handover and retention period. Do not rely on indefinite storage after service ends.
08Enforcement
When we find a violation we prefer to fix it with you. For most issues we will notify you, explain the problem, and set a reasonable deadline. For issues that put other customers or the platform at risk, such as active malware, phishing, spam bursts, or attacks originating from your site, we may suspend the affected site immediately and notify you afterwards. Repeated or serious violations may lead to termination of the hosting plan under the Terms of Use. Where the law requires it, we will cooperate with lawful requests from authorities.
09Reporting abuse
To report spam, malware, phishing or a suspected copyright issue involving a site we host, call (419) 540-0015 or use the contact form. Include the URL and a description. See section 07 of the Terms of Use for copyright reporting information.