01Summary
| Purchase | Refundable? | Detail |
|---|---|---|
| Hosting plan, first payment | No automatic money-back guarantee | Billing errors, duplicate charges and service problems are reviewed under the agreement for your plan. |
| Hosting plan, renewals | No | Cancel any time; service continues to the end of the paid period. |
| Support Plan, monthly | Not refundable once the month has begun | Month to month with 30 days’ notice. Use remaining and rolled-over hours before the plan ends. |
| Extra-hour bundles | Completely unused bundles only; request within 7 days of purchase | Refundable if no hours have been used; otherwise hours never expire and stay available. |
| Project work | Per agreement | Governed by the proposal or services agreement for that project. |
| Third-party costs | Per vendor terms | We pass through refunds actually received for separately charged client-funded costs. Veridian work fees and agency-owned or bundled license costs remain separate. |
02Hosting plans
Hosting payments do not carry an automatic money-back guarantee. Ordinary cancellation does not create an automatic prorated refund. We review billing errors, duplicate charges and service problems under the agreement for your plan. The agreed billing schedule applies and renewals are not refundable. Cancellation stops future billing and service runs to the end of the paid period. Contact us before cancellation to arrange an export of your site files and database; any handover and retention period will be confirmed with you.
03Support Plan
The Support Plan is a month-to-month agreement, cancellable with 30 days’ notice, with no long-term commitment. Monthly payments are not refundable once the month has begun, because the hours are reserved for you across that month. Unused hours roll over for 12 months, and you can use rolled-over hours during your notice period. Rolled-over hours are forfeited when the plan ends, so schedule them before it does.
04Extra-hour bundles
Extra-hour bundles never expire and can be used for work within the scope agreed for your purchase. If you change your mind before any hours have been used, request a refund within 7 days of purchase and we will refund the bundle in full. Once any hours have been used, the bundle is not refundable, but the remaining hours stay available to you indefinitely.
05Project work and invoices
Websites, applications, campaigns, roadmaps and other project work are governed by the proposal, statement of work or services agreement you approved. That document sets the deposit, payment schedule, cancellation terms and treatment of work already performed. If you buy a downloadable digital item, the description and any special refund terms shown before purchase apply. Contact us if a file is missing, damaged or materially different from its description so we can investigate and address the issue. Nothing in this policy removes rights or remedies that applicable law requires.
06Third-party costs
Costs charged separately on your behalf, such as premium plugins and licenses, stock imagery, domain registrations, third-party software subscriptions, and advertising spend with Google or Meta, follow the third party’s own refund terms. If we receive a refund for a separately charged client-funded cost, we pass the corresponding refund to you. Veridian work fees and agency-owned or bundled license costs remain separate.
07Billing errors and outages
If we bill you in error, tell us and we’ll investigate and correct the charge, including refunding an overpayment where appropriate. Contact us about a service outage with its date and impact. Any credit is handled under the service commitment or written agreement for your plan; this policy does not create a new automatic outage-credit guarantee.
08How to request a refund
- Call (419) 540-0015 or use the contact form with your name, company, order or invoice number, and the reason. Do not send full card numbers or passwords.
- We review your request and tell you whether it falls within this policy.
- Approved refunds go back to the original payment method where supported. The time until the money appears depends on the payment provider and your bank; we will confirm when the refund has been issued.
If you disagree with a decision, use the contact form to ask for a review. Existing orders and subscriptions retain the refund terms agreed at purchase; this update does not reduce those rights.
09Contact
Veridian Marketing, LLC
P.O. Box 6507, Toledo, OH 43612
(419) 540-0015